RETURNS
Return Policy
Due to the nature of our products, we do not accept exchanges, returns, or cancellations after shipment for reasons of customer convenience.
If the product you received differs from what you ordered, or if there is a quality issue, we will arrange an immediate free exchange (return shipping covered by us). Please contact us by email or phone within 30 days of receiving your item.
International Orders
For international transactions, we will provide either a replacement or a refund only in the event of damage or defects caused solely by our company, or if the wrong product was shipped. If the same item is out of stock, a refund will be issued in accordance. In addition, depending on your country or region of residence, we may not be able to offer a replacement and may request to proceed with a refund instead.
Please contact us with details of the damage within 30 days of receiving your item.
For damaged products, please follow the instructions provided by us.
customer@sensodelmare.com
Please note that returns due to customer convenience are not accepted for internationally shipped orders.
Right of Withdrawal (EU Consumers Only)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason. To exercise this right, please notify us at customer@sensodelmare.com before the withdrawal period expires.
We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned product. Return shipping costs are borne by you unless the product is defective or incorrectly shipped.
Once your return is received and inspected, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 30 business days. Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, please contact us customer@sensodelmare.com
