SORRY, We can't ship.

We would like to inform you that, due to the alcohol content, perfumes are classified as hazardous materials under aviation regulations and, as such, cannot be transported internationally by air.
However, you can still order SENSO del MARE from anywhere, as long as the delivery is within Japan.

Our online store can ship directly to your hotel, and we can also deliver to hotels where your family or friends are staying during their visit to Japan. Also, if you're returning through Haneda Airport, we can arrange to have your items ready for pickup at Terminal 2 or 3.
Feel free to share your travel details with us, and we'll make sure your purchase is as easy as possible.
Please reach out if you have any questions ! contact us.

YES, We can !

International orders are shipped express from SETOUCHI, JAPAN with EMS. 

Available countries are limited to those selectable in the header and footer.

Shipping costs vary depending on the contents of your order and the delivery area. The shipping fee will be displayed after you enter your address on the cart page. Please note that we do not combine shipments for separate orders — shipping charges apply to each order individually. We are also unable to ship a single order to multiple addresses.

All orders are shipped via EMS (Express Mail Service). Delivery is typically made in person and requires a signature upon receipt.

About Delivery Duty Paid (DDP)

For shipments to the United States, we ship from Japan using EMS (Express Mail Service).
Under DDP terms, all applicable duties and taxes are calculated and collected at checkout together with the product price and shipping costs.

As all import duties and taxes are prepaid in advance, you will not be required to pay any additional customs fees or charges upon delivery.

About Delivery Duty UnPaid (DDU)

For orders to countries and regions other than the JAPAN, we ship by EMS (Express Mail Service). In the case of EMS shipments, any import-related charges such as customs duties, import taxes, and value-added tax (VAT) are the responsibility of the recipient. If you are requested to pay such charges by the local customs office or the delivery carrier at the time of delivery or during customs clearance, we kindly ask that you make the payment directly.

Please note that we are unable to inform you of or calculate these fees in advance on our website.If you have any questions, please feel free to contact us.

Except for international shipments to the United States, SENSO del MARE does not calculate or collect import duties. As each country has its own rules and regulations regarding the importation of goods, and these may change at any time, we are unable to confirm the actual customs fees in advance. Please contact your local customs office or local tax authority for further details.

If import duties or taxes are incurred, payment will be required.
In such cases, you will receive a notification from the local post office or delivery carrier.
If you do not receive the notification, please contact the local delivery company directly.

When Shipping Internationally

If you are purchasing through our cross-border e-commerce site and your shipping destination is outside Japan, you are not required to pay Japanese consumption tax.
When browsing apparel products on this site from overseas, the prices displayed do not include Japanese consumption tax.

For Deliveries within JAPAN

However, even if you are accessing and completing payment from overseas, if your shipping destination is within Japan, you will be required to pay Japan's 10% consumption tax. When you specify a shipping address within Japan, the price displayed will include the 10% consumption tax added, and payment will be processed at that amount.
Please note that in such cases, the currency may be displayed in Japanese Yen (JPY).

Orders cannot be cancelled once confirmed. However, if you contact us before the shipment process has begun, we may be able to accommodate your cancellation request. Please reach out to us as soon as possible at CONTACT.

If a cancellation is approved, a refund will be processed to your original payment method within 10 business days.

For Customers in the EU & UK:
Customers residing in the EU or United Kingdom have the right to cancel or return their order within 14 days of receiving the item, for any reason (cooling-off period). Please note that return shipping costs are the responsibility of the customer.

For damaged, defective, or incorrect items, please contact us immediately upon receipt at CONTACT. We will arrange an appropriate resolution, including coverage of any associated shipping costs.

EMS

When a shipment is sent via Japan Post EMS, it will be handed over to the local postal service or its partner delivery company upon arrival in the destination country, and then delivered according to the process below.



1. Shipping of items

You can track your parcel using the tracking number on the official Japan Post tracking page.
Japan Post Tracking Page

Due to the contractual arrangements between Japan Post and postal operators in each country, once a parcel shipped from our company leaves Japan and arrives overseas, we are unable to arrange redelivery or make any other delivery-related requests on your behalf.

Please check your tracking number and contact your local post office in your country or region directly.
You can find information on the local post office for your area at the link below.

https://www.post.japanpost.jp/int/ems/delivery/link_en.html



2. Delivery Attempt / Notice

If you are not at home when delivery is attempted, a notice will be left.
Please follow the instructions to request redelivery or pick up the parcel at your local post office.

-Useful Links Japan Post International Mail

We will ship within 4 business days after payment is completed.

We cannot deliver to areas that are not within our delivery area.

Even if you are in a delivery area, we may not be able to deliver to some areas. Please check after entering your address on the cart page.


Approx. 3-6 days
Taiwan, Korea, Hongkong

Approx. 6-10 days
Canada, UK, Switzerland

Approx. 9-20 days
EU, Mexico, Brazil

※For the USA and other countries, delivery times have not been confirmed. There is a possibility that delivery may take an extended period of time.

Note:

Delivery times are approximate.

- Delivery may be delayed significantly due to shipping conditions.

- Please note that delivery may be delayed significantly due to shipping conditions.

- Due to the contract with our distributor, we are unable to ship to the following areas from our online store.

Please note that we do not accept delivery date specifications.

Please check the tracking number and delivery status from the email sent when the shipment is completed.